Delivery and Returns

Everything you need to know about delivery and returns.

Deliveries are subject to delay during the coronavirus pandemic. Click here for more information.

CTS is a not-for-profit charity and in order to keep our product prices low, we charge customers for delivery. This charge covers and includes the considerable costs of picking, packing and dispatching orders.

From 10th March 2022, UK delivery charges are as follows:

CTS UK Delivery Charges*


1 Item under 250g


1 or more Items over 250g (total) up to a £35 Order


Orders over £35

FREE Carriage

Orders of £100 or more

*Value of goods after standard discount (if applicable), excluding VAT and/or Coupon discounts.

Overseas Delivery Charges:
For overseas orders, our charges are based on the cost of carriage by our standard couriers, unless you request collection by your own courier from our warehouse, or specify a UK-based freight forwarding agent.

If you order through this website, these charges will be automatically added to your order. If you order offline, the charges will similarly be added to your order, unless you specify collection by your own courier. In purchasing on credit, you accept to pay our standard carriage charges.

Any special delivery instructions must be communicated to CTS when you place your order. CTS will only take responsibility for ensuring these delivery instructions are visible on the outside of the package. CTS accepts no liability for any eventuality arising from the following of, or failure to follow, these instructions on the part of the courier.

Parcels delivered by courier (this includes any orders that are unlikely to be sent by normal post due to size or weight): please note that delivery drivers, for reasons of liability and insurance, are not obliged to follow any instructions for leaving parcels in particular places if you happen to be out when they attempt to deliver: this is because they require a person’s signature for the parcel. If you are likely to be out when they call, please give instructions to deliver to another person (e.g. a neighbour) who can sign for your parcel. If the driver fails to obtain a signature, he or she will normally leave the parcel at your nearest post office (this applies to UK deliveries).

Refunds and Returns

You can find full details of our returns policy in our terms and conditions.