Delivery and Returns

How long will my order take to arrive?

Typically, delivery will happen as follows:

UK: 3-5 working days from receipt of order, however this may rise to 7 working days at the busiest times (in the run-up to Lent, in May and September, and in the weeks approaching Christmas).

Overseas: Europe 7-10 working days, or longer at busier times and if delivery is to more remote parts of the world.

How much will I be charged for postage and packing?

CTS is a not-for-profit charity, and in order to keep our product prices low, we charge customers for delivery. This charge covers and includes the considerable costs of picking, packing and dispatching orders.

Any special delivery instructions must be communicated to CTS when you place your order. However, CTS accepts no liability for any eventuality arising from the following of, or failure to follow, these instructions on the part of the courier.

UK delivery charges are as follows:

CTS UK Delivery Charges
£3.95	Orders weighing up to 1kg
£5.95	Orders weighing 1kg or more
FREE Carriage*	Orders of £500 or more

*Value of goods after standard discount (if applicable), excluding VAT and/or Coupon discounts.

Overseas Delivery Charges:

For overseas (non-UK) orders, our shipping charges are based on the cost of carriage by our standard couriers. These are calculated based on the consignment’s weight and destination. If you order through this website, these charges will be automatically added to your order.

Note that overseas dispatches (including to those countries within the EU) may be subject to additional customs charges and fees. These additional charges are payable by the recipient upon import and before delivery. Any such import charges are not refundable by the CTS. If these customs charges are refused/unpaid and your order is returned to us, we will not refund the outbound shipping cost. Terms & Conditions.

Can I return unwanted items?

Please view our Refund and Returns Policy.