Please read the following terms and conditions carefully – you may wish to print this page for future reference.
The Catholic Truth Society is a registered charity and private limited company based in London England. Charity No. 218951 – Company No. 57374 – VAT No. 238 9048 36
The Catholic Truth Society
42-46 Harleyford Road –
Tel 020 7640 0042
Fax 020 7640 0046
CTS Website: ctsbooks.org
These terms and conditions cover the ordinary business of the Catholic Truth Society, both online and offline. Every effort is made to keep these terms and conditions accurate and up-to-date. However, CTS reserves the right to change these at any time and without notice. Retail Trade Bookshops should refer to Norwich Books & Music trade terms.
All prices are displayed by in pounds sterling (£ or GBP) and include VAT (sales tax) at the rates ruling on the day of sale. Standard VAT is 0% on books and 20% on all other items at time of writing. This tax will not be applied to non-European Union customers.
Overseas customers will be charged in pounds sterling (GBP). Please also check with your card provider for any additional charges that may be levied for transactions in Pounds Sterling.
Standard and/or bulk discounts may be offered to assist our customers.
Accounts are available to set up on request: please contact us if you wish to set one up. You will need permission from a person in a position of responsibility within your organisation and may be asked to provide proof of the organisation’s nature and address, and of your own status in relation to the organisation. These accounts are available entirely at the discretion of CTS, and similarly may be withdrawn at any time.
Purchases on credit may be made on these accounts if agreed with CTS, and according to our payment terms. Credit references may be requested before an account is set up, and overseas customers are usually required to pay up-front by credit card or another payment method.
CTS offers two types of discount accounts:
5.a. Parish Distributor discount account:
We offer a standard discount on all our A6 booklets, leaflets, children’s books and Vatican documents. For other products categories, a bulk discount structure is available. There are no discounts on certain products.
For more details please contact the CTS Team on +44 (0)20 7640 0042 (9am-5pm UK time Mon-Fri) or email us on Orders@ctsbooks.org and our friendly team will be there to help you.
5.b. Retail Trade Bookshop discount account:
CTS normally offers a standard trade discount on CTS publications for retail trade bookshop customers. Some of our products are offered at short or no discount.
Norwich Books and Music manages in full all orders, customer service, finances and distribution for our Retail Trade Bookshop customers. If you are a bookshop and wish to set up a trade account, please contact us in the first instance with the bookshop name, address, and two trade references and we will put you in touch with Norwich Books and Music. CTS publications are also available through teleordering. CTS supplies bookshops and distributors in other countries. Please contact us if you operate outside the UK and wish to stock our publications.
CTS also offers bulk discount to schools on all products with some exceptions. For more details please contact the CTS Team. School orders must be accompanied by an official purchase order on headed notepaper (via fax or email) with details of who will be paying for the order (this is to ensure authorisation has been obtained from the relevant school administrator, in order to facilitate payment).
Ordering and Distribution
Norwich Books and Music is the distributor for CTS as of 1st May 2017. This means that CTS orders will be delivered by Norwich Books and Music and come from their warehouse. We have chosen Norwich Books and Music due to their excellent service record and we are delighted to be partnering with them as we feel sure that it will give our customers the best possible delivery service.
Parishes, parish bookshops, individuals, schools, other organisations (i.e. anyone without a Retail Trade Bookshop account):
Please place your orders with our team at CTS. The CTS will deal with payments and any queries. Deliveries will come from Norwich Books and Music. In the unlikely event that there is a problem with your delivery we would ask you to please contact Norwich Books and Music in the first instance, as they will be best placed to help you.
CTS Customer Services Team: +44 (0)20 7640 0042 firstname.lastname@example.org
Retail trade bookshops: Please place your orders directly with Norwich Books and Music (and not with the CTS).
Norwich Books and Music manage orders, customer service, finances and distribution for all our retail bookshop trade customers.
Norwich direct order line: +44(0)1603 785925 email@example.com
Special offers are made by us from time to time, and for specific periods and/or for specific means of ordering, in order to encourage sales and distribution of Catholic resources. These offers take various forms. Special offers are not transferable to orders already placed, cannot be applied after the cut-off date, and online-only offers cannot be transferred to offline purchases. CTS reserves the right to withdraw these offers at any time and without notice.
CTS is a not-for-profit charity and in order to keep our product prices low, we charge customers for delivery. This charge covers and includes the considerable costs of picking, packing and despatching orders.
UK Delivery Charges:
1 Item – £1.95
2 Items or more – £3.95
Over £50* – Free Postage
*Net value of goods after discount (if applicable).
Overseas Delivery Charges:
For overseas orders, our charges are based on the cost of carriage by our standard couriers, unless you request collection by your own courier from our distributor warehouse, or specify a UK-based freight forwarding agent.
If you order through the CTS website, our standard courier charges will be automatically added to your order. If you order offline, the charges will similarly be added to your order, unless you specify collection by your own courier. In purchasing on credit, you accept to pay our standard carriage charges.
Any special delivery instructions must be communicated to CTS when you place your order. CTS will only take responsibility for ensuring these delivery instructions are visible on the outside of the package. CTS accepts no liability for any eventuality arising from the following of, or failure to follow, these instructions on the part of the courier.
Parcels delivered by courier (this includes any orders that are unlikely to be sent by normal post due to size or weight): please note that delivery drivers, for reasons of liability and insurance, are not obliged to follow any instructions for leaving parcels in particular places if you happen to be out when they attempt to deliver, as they normally require a person’s signature for the parcel. If you are likely to be out when they call, please give instructions to deliver to another person (e.g. a neighbour) who can sign for your parcel. If the driver fails to obtain a signature, he or she will normally leave the parcel at your nearest post office or Royal Mail delivery office (this applies to UK deliveries).
9.a Payment for orders
Online orders: We accept payment by credit or debit card. Online card payments are made securely and immediately through Stripe; in compliance with Payment Card Industry (PCI) standards.
Offline orders: CTS accepts payment for offline orders by cheque, credit or debit card and BACS for UK customers; and by credit / debit card, international bank transfer, or sterling draft drawn on a UK bank, for overseas customers.
In the event of items being unexpectedly unavailable, we will inform you and either arrange for them to be forwarded to you when available or cancel/refund that part of your order.
9.b Payments for donations:
You can donate to CTS by credit/debit card, Electronic Direct Debit (eDD), Bank Transfer and by Cheque.
If you are ordering goods for delivery outside of the EU, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to Customs clearance must be borne by you. It is accepted by you that CTS has no control over additional charges in relation to Customs clearance, and that, if purchasing on credit, you will not deduct such charges from any amounts due to CTS. CTS recommends that you check with your local Customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.
When you place an order to purchase a product from CTS, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we dispatch that product to you. That acceptance will be complete at the time we send the product to you. Any products on the same order which we have not dispatched do not form part of that contract.
Click here to read our page covering ‘privacy and security’ related matters.
Refunds and Returns
(Retail Trade Bookshops and Parish Distributor customers: please see separate policy below, section 15)
CTS operates a ‘no questions asked’ returns policy providing you return any unwanted item within 7 working days of the delivery of your order. This policy is in accordance with the UK Distance Selling Regulations. A full refund or credit note will be given for the returned item(s) (including postage charged by us), providing they are received by us in their original condition; however, any postage costs incurred when returning your items will be at your own cost, and any damage which occurs during your possession of the items, or during the return transit, will be your responsibility and may invalidate your returns request.
This policy also covers sealed audio, video recording or computer software, provided that you do not unseal the packaging; we will only accept returns of such items provided the cases are returned with seals intact.
After the ‘no questions asked’ 7-day period we will be happy to accept items for return in any of the following cases:
- The item was found to be damaged or faulty.
We will either replace the item or give you a full refund or credit note (including original and return postage costs). Please state which option you prefer. We will wait to receive the faulty copy from you before despatching a replacement or arranging for a refund or credit note to be created.
- The item was incorrectly supplied.
If we have made a mistake in fulfilling your order, a full refund or credit (including original and return postage costs) will be given.
iii. The item does not meet with your requirements.
We will refund or credit the ordered item only (all postage costs will be incurred by the customer) subject to the following conditions:
- a) The item must be returned within 28 days of receipt in the UK, 48 days of receipt in Europe, and 4 months of receipt in any country outside the UK or Europe.
- b) It must be in pristine and resalable condition, with packaging still sealed in the case of sealed audio, video recording or computer software.
- c) It must be accompanied by a copy of the invoice sent with the goods.
In all cases, items should be returned in their original packaging, with additional packaging added as necessary to ensure that (further) damage does not occur in transit, to:
Norwich Books and Music,13a Hellesdon Park Road, NORWICH, Norfolk, NR6 5DR
Items should be returned to us by the most economical and reliable method. They remain your property until we have received them, checked their condition and approved their return.
Please ensure that you enclose all paperwork relating to the transaction (i.e. invoice or receipt) so that we can arrange for the refund or credit to be made. In the absence of this paperwork, we cannot guarantee that a refund or credit will be made. We also ask you to enclose a brief note explaining the reason for the return, and if you require a refund, credit note, or replacement goods.
All returns are accepted at the discretion of CTS, and refunds will normally be given in the same tender type as the original payment.
Please allow 14 days (in addition to the delivery time) for the return to be processed; up to 28 days at busy times (Jan/Feb, May, Sept).
Please note that our Standard Returns policy does not apply to Retail Trade Bookshop or Parish Distributor customers (see below for applicable returns policy). Returns from such customers, except in the case of damage or incorrect supply, are at the discretion of the CTS and require prior approval, for which please contact us. Approved returns must reach us in their original condition. Postage costs to send the items to us will be the responsibility of the customer.
Returns Policy for Retail Bookshop Trade and Parish Distributor Customers
Our standard Returns Policy does not apply to those customers who purchase items for business use or resale.
14.a For Retail Bookshop Trade customers Norwich Books and Music Terms & Conditions apply.
14.b For Parish Distributor Customers the following policy applies:
- CTS accepts returns from Parish Distributor customers only if approved by us (except in the case of damage or incorrect supply). This approval is at the discretion of the CTS and customers must contact us prior to returning the goods in order to obtain it.
- Approved returns must reach Norwich Books and Media in their original, pristine and resalable condition, with packaging still sealed in the case of sealed audio, video recording or computer software. Postage costs to send the items to Norwich will be the responsibility of the customer.
- All items must be returned within 60 days of receipt.
- Returned items must be accompanied by a copy of the invoice sent with the goods.
Postage costs to send the items to us will be the responsibility of the customer.
We will also be happy to accept items for return in the following cases, providing you inform us of your intention to return within 7 working days of receipt:
The item was found to be damaged or faulty.
- We will replace the item or arrange for a refund or credit note. Any postage costs for returning the faulty item and sending out a replacement will be the responsibility of CTS.
- We will wait to receive the faulty copy from you before despatching a new one or arranging for a refund or credit.
The item was incorrectly supplied.
- If we have made a mistake in fulfilling your order, a full refund or credit (including postage costs) will be given for the incorrectly supplied item.
- We will require you to send the item back to us at our cost.
In all cases, items should be returned in their original packaging to:
Norwich Books and Music, 13a Hellesdon Park Road, NORWICH, Norfolk, NR6 5DR
Items should be returned to Norwich Books and Music by the most economical and reliable method, with sufficient packaging to ensure no (further) damage is incurred. They remain your property until we have received them, checked their condition and approved their return.
All returns are accepted at the discretion of CTS, and refunds will usually be given as a credit to the customer’s account, or in the same tender type as the original payment.
Please allow 14 days (in addition to the delivery time) for the return to be processed.
If you do not receive goods ordered by you within 30 days of the date on which they were despatched to you, CTS shall have no liability to you unless you notify CTS within 40 days of the date on which the goods were despatched to you.
If you notify a problem to CTS under this condition, CTS’s only obligation will be, at its option, to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question usually by the original method of payment.
Use of Site
CTS reserves the right to refuse service, terminate accounts, and/or cancel transactions in its discretion if CTS believes that customer conduct is in violation or breach of any applicable law or CTS terms and conditions, or is harmful to the interests of CTS. This does not affect your statutory rights as a consumer. Contracts are established at the time of despatch.
Where a link in this website leads to websites not under the control of CTS they are provided solely for your convenience and do not constitute any endorsement of any third party products or services. CTS accepts no responsibility for any loss or damage you sustain by visiting these websites.
The layout, content, design, graphic, photographic, text, multimedia, audio-visual material and other contents of this website are the property of CTS or have been licensed to CTS, and are protected by all applicable national and international trade mark, service mark, copyright and other intellectual property laws, rules, regulations, treaties, and conventions. Information, logos, titles, and Internet links accessed, obtained, downloaded or copied by or through CTS belong to the purveyors of such information and Internet links are subject to all applicable intellectual property laws, rules, regulations, and treaties. You understand and agree that copying or distributing information and other data, in whatever form and without the express written consent of its owner, may constitute infringement of one or more intellectual property laws, conventions, rules, regulations, or treaties.
You understand and agree that copying or distributing information and other data, in whatever form and without the express written consent of its owner, may constitute infringement of one or more intellectual property laws, conventions, rules, regulations, or treaties.
CTS grants permission for the use, on third-party websites, of product images featured on this website, for the sole purpose of providing links to pages on this website, and with a view to informing visitors to those third-party websites of the existence and nature of CTS products. CTS does not grant permission, unless explicitly given in writing, for any other use of images or other content from its website. Any images used in this way on third-party websites are permitted insofar as they are used without editing or alteration; permission is also withdrawn if they are used in a defamatory, derogatory or insulting way.
Accuracy of Information
CTS does not represent or warrant that the material presented on this website is completely accurate or up to date and CTS should have no liability in respect of such material or for any use of any such information by any person. Any information regarding availability is subject to our stock levels.
This website is not directed to any person in any jurisdiction where the publication or availability of the website, or the promotions or offers, is prohibited and persons to whom such prohibitions apply must not use the website. These terms and conditions are guaranteed by and constructed in accordance with English law with the courts of England & Wales having exclusive jurisdiction.